Good communication is essential to keep a business running effectively. Everyone, including employees, team leaders, first-line managers, general managers, and top managers should be encouraged to communicate. Open and honest communication allows employees to voice their concerns and ask questions, thereby promoting a healthy work environment. Similarly, effective communication allows managers to point out weaknesses, praise successes, give constructive feedback, and communicate guidelines effectively, fostering a positive culture within the company. Here are the most important things you need to know to improve your business communication.
Unstick Sticky Information
Every business has its fair share of “sticky” information, no matter how much it values transparency. “Sticky” information, or any knowledge that is deeply embedded within the operations of the business, can be hard to teach to new employees. On top of preparing them for their main work duties, teaching new employees about the culture of the business, unsaid policies and rules that everyone just goes by, protocols, and habits can be hard. Indeed, they will eventually grasp these concepts as they spend more time in the organization. However, no new employee wants to be put in a position where they hear the words “we don’t do that here” or “that’s not how we do it.” New hires should walk out of training and onboarding feeling confident that they have covered almost every aspect of how the organization operates. This helps them adopt the culture of the business and adjust faster. It also reduces the chance of them making many mistakes and having to be reinstructed, which saves a lot of time and increases productivity.
Set the Record Straight
While it is true that not all information should be accessible to employees, a large part of it should be. An organization’s goals are constantly being updated. For instance, as a startup, a realistic goal would be “reaching 1000 sales in 2 months.” As the company grows, the goal may become “selling 3000 units in 1 month.” Naturally, effective management will track how close or far off the organization is, from the goal, at several points before the deadline. Managers should be able to communicate their findings to the employees and either push them to work harder or encourage them to continue working productively. Major and minor milestones should be celebrated and communicated to the employees, as this will make them feel involved and appreciated. Employees should also be updated about new goals and informed about how they are expected to complete them.
Advanced Tools and Technology
Technology and advanced tools play a major role in the inner operations of a business. If you don’t have an extensive broadband phone system, you should consider getting one for your business. Many employees make a mental note to inform their managers, a team member, or another department of an issue but get caught up with other tasks and end up forgetting all about it. With an internal phone system, they could just make a call on the spot to avoid major miscommunications. Each system offers unique features, so make sure to compare phone system prices with your business’ needs and budget in mind. Other online tools are also available to facilitate communications among members of the organization. Managers can use these tools to track an employee’s or a project’s progress. This helps them save a lot of time, receive instant updates, and keep a record of the work done.
You can establish a monthly newsletter that incorporates all successes, milestones, changes, news, and plans afterward and share it with the members of the organization. The newsletter can be posted on a members-only platform to allow employees to take part in discussions. The platform can also be used to encourage employees to share ideas or inspirations when a large project is in the works. Everyone can also use this platform to share industry news and updates. This will increase familiarity, boost morale, and increase energy and productivity. It encourages employees to stay active and allows them to stay on top of everything work-related without the feeling of being pressured or stressed.
There are many things that managers and employees will never get the chance to learn about each other within the work environment. A corporate event can be a great opportunity for them to discover shared interests and discover more about each other, improving communications inside the work office. This applies not only to personality traits and experiences, but it applies to skills too. For example, an employee may exhibit great social skills and charisma in an event that the manager may consider the next time that a major presentation comes up.
Effective communication is not essential for promoting a positive culture within the organization, but it’s also needed to boost business performance. Without proper communication, many important details can get lost along the way. This is why you should find ways to improve communications within your company.
Posted 2 months ago by Gramvio